Refund policy

Return and Refund Policy

At Trendy Grove, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Returns

We accept return requests within 7 days of delivery for eligible products.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories where applicable.

  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

  • You must provide proof of purchase or your order details.

Some products may not be eligible for return due to hygiene, safety, or product-specific reasons. This may include opened personal-care, skincare, hair-care, beauty, or hygiene products.

2. Damaged or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective, incorrect, or incomplete product, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, if applicable

We may request additional information to verify the issue.If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the circumstances and product availability.

3. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Examples may include:

  • Opened skincare products

  • Opened hair-care products

  • Opened body-care products

  • Personal-care and hygiene products

  • Products specifically marked as non-returnable

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the appropriate available payment method.

For Cash on Delivery orders, we may request your bank account, Easypaisa, JazzCash, or other suitable payment details to process an approved refund.

Processing time may vary depending on the payment method and financial institution.

5. Return Shipping

If the return is due to an incorrect, damaged, defective, or incomplete product caused by us, Trendy Grove may cover the applicable return shipping cost.

If the return is due to customer preference or change of mind, the customer may be responsible for return shipping costs.

6. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow our return procedure if the product is eligible for return.

7. How to Request a Return

To request a return or refund, contact us at:

Email: grovetrendy@gmail.com

Please include your order number and explain the reason for your request.

We will review your request and provide instructions if the return is approved.

8. Contact Us

If you have any questions regarding returns or refunds, please contact:

Trendy Grove
Email: grovetrendy@gmail.com
Phone/WhatsApp: 0300-8659950

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.