Shipping policy

Shipping Policy

At Trendy Grove, we aim to deliver your order safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is confirmed. During sales, promotions, public holidays, or periods of high order volume, processing may take longer. We will make reasonable efforts to keep you informed if there is a significant delay.

2. Delivery Time

Estimated delivery time within Pakistan is generally:  3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control. Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is dispatched. Shipping charges may vary depending on the destination, order size, promotional offers, or other factors.

4. Cash on Delivery

Cash on Delivery may be available for selected locations and orders. For COD orders, the customer must pay the full order amount to the courier at the time of delivery. Please provide an accurate phone number and delivery address so the courier can contact you when necessary.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please include:

  • Full name

  • Complete address

  • City

  • Area/locality

  • Active phone number

  • Any useful delivery instructions

Trendy Grove may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

6. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses to accept the package, the courier may attempt delivery again or return the package to us.

Additional shipping charges may apply if an order needs to be resent. Repeated failed or refused COD deliveries may affect the availability of COD for future orders.

7. Delayed or Lost Packages

While we work with courier partners to deliver orders safely, delays can occasionally occur. If your order is significantly delayed, please contact us with your order number so we can investigate with the courier.

If a package is confirmed as lost by the courier, we will work with the courier to resolve the issue and may offer a replacement or refund where appropriate.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs of the package and product before opening or immediately after opening.

Contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate the issue.

9. International Shipping

Unless specifically stated on our website, Trendy Grove currently focuses on deliveries within Pakistan. International shipping may be offered in the future.

10. Contact Us

For shipping questions or order updates, please contact:

Trendy Grove
Email: grovetrendy@gmail.com
Phone/WhatsApp: 0300-8659950

Please include your order number when contacting us about an existing order.